Account and data deletion

Request deletion without installing the app

Your school creates and manages your account and decides what happens to your data. Please ask your school office first: the school can remove your login and data in Tevixa. If you cannot reach your school, or you have left it, email us and we will pass your request to the school and help complete it.

1. Email from the address registered to your account. If you no longer have access to that address, contact your school office to verify your identity.
2. Include the app name (Tevixa: School App or Tevixa Driver: School Bus), campus code and account username. Specify account and associated data deletion, or identify the particular data you want deleted. Never send your password.
3. We verify the request, forward it to your school and help it complete the deletion. We reply within 30 days, explain any records that must be kept and for how long, and confirm when it is done.

Email a deletion request

You can also write directly to contact@tevixa.com. Sending an email initiates a request; it does not immediately delete your account.

Data covered by a request

Requests can cover your app account, identifiers and push tokens, contact information, uploaded content and messages, and associated school or transport data. Your school may need to retain some academic, employment, payment or safety records to meet legal obligations. Deleting an app account does not automatically erase records the school is legally required to maintain.

Parents or guardians may request deletion for a child through the school. Read our Privacy Policy for how both apps use and share information.