Legal
How Tevixa: School App and Tevixa Driver: School Bus handle information for schools, students, families and staff.
Last updated: 1 November 2026
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Tevixa provides school and college management software: the Tevixa web portal, the Tevixa school app for students, parents, teachers and staff, and Tevixa Driver for school bus drivers. The service is operated by Ganai Care Solutions Private Limited. You can reach us at contact@tevixa.com or Dhaman, Bani, Kathua, Jammu and Kashmir, India.
Your school or college decides which information it records in Tevixa and why, and is responsible for it (the Data Fiduciary under India's Digital Personal Data Protection Act, 2023). Tevixa processes that information on the school's behalf, only to provide the service. Accounts in the app are created by your school; the app has no public sign-up.
Account details: name, username or email, phone number, role and campus code. School records your school keeps about students: class and section, attendance, timetable, homework and assignments, online exams, marks and report cards, fee records and receipts, documents, and transport route and trip status. Messages, notices, calendar events, survey responses, and for staff: leave, attendance, payroll and loan requests. Files you choose to upload. Security information: sign-in times and the session token for your device. If your school turns on push notifications: a push notification token for your device. Student photos and documents your school chooses to upload. Technical logs such as IP address, device type and app version, kept for a short time for security and to prevent misuse.
The app shows no advertising, does not sell or rent personal data, and contains no third-party analytics or advertising trackers. The Tevixa school app does not access your location, contacts, camera or microphone, and only reads a photo or file when you choose one to upload. Tevixa Driver uses location as described below; neither app uses location for advertising.
Tevixa Driver collects precise location with your permission during an active trip, including while the app is in the background or the screen is off. This lets the school and parents of students on that route see the bus location. Continuous location sharing stops when you end the trip. An SOS or incident report can also include a current or last-known location when permission is available. Positions may be queued securely on the phone when offline and sent when the connection returns. Driver records also include assigned routes, boarding marks, vehicle checks, fuel entries and alerts. You can change location permission in your phone settings; trip tracking will be unavailable without it.
Your school decides whether Tevixa sends push notifications. When enabled, the app uses Google Firebase Cloud Messaging to deliver them; you can manage notification permissions in your phone's settings. Firebase uses an installation identifier for the app on your device and a notification token for delivery. When registered, the app sends the token to your school's Tevixa server with your account, role and phone type. At sign-out the app attempts to remove the token from the server and delete the Firebase messaging token; the Firebase installation identifier is separate. Notification content (for example a notice title) passes through Google's push service and, on iPhone, Apple's. Google describes its handling of Firebase installation identifiers at firebase.google.com/support/privacy.
The School App shows fee records provided by your school and lets you submit a receipt for an offline payment. Online fee payment is not currently available in the app.
Information travels between the app and our servers over encrypted HTTPS connections. Passwords are stored only as one-way hashes. On your phone the sign-in token is kept in the operating system's secure storage (iOS Keychain or Android Keystore) and is removed when you sign out. Access inside a school is limited by role, so families only see their own children's information. If a personal data breach happens, we will inform your school without delay and, where the law requires, the people affected and the Data Protection Board of India.
Information is shared with your school and, for bus location and student boarding status, with parents or guardians of riders on the relevant route. Information is also processed by service providers that help us run Tevixa under contract: our hosting provider (Hostinger), Cloudflare (file storage), Brevo (email delivery) and Google Firebase Cloud Messaging (push notifications, when your school turns them on). We disclose information to authorities only when the law requires it. Some of these providers process information outside India, for example Google Firebase in the United States, Brevo in the European Union and Cloudflare's global network. They do so under contracts that require them to protect it and to use it only to provide their service to us.
Tevixa is used by schools, colleges and institutes, and many students are under 18. Student accounts are created and managed by the institution, which is responsible for obtaining verifiable consent from a parent or guardian where the law requires it; the app has no public sign-up. We use children's information only to provide the institution's educational services. We do not track or behaviourally monitor children, do not show them advertising of any kind, do not build profiles of them for any other purpose, and do not sell or share their information for marketing. Parents and guardians can see their own children's information in the app, and can ask the school or email contact@tevixa.com to review, correct or delete it, or to stop further collection (which may mean the child can no longer use the app).
Information is kept for as long as your school uses Tevixa and its record-keeping obligations require. When a school stops using Tevixa, its data is returned or deleted under its agreement with us.
You can ask to access, correct or erase your personal data, or to have your account deleted. Your school manages your account and decides what happens to your data, so please ask your school office first; the school can remove your login and data in Tevixa. If you cannot reach your school, or have left it, email contact@tevixa.com from your registered email address with your app name, campus code and account username; never send your password. We will verify your identity, pass the request to your school, help it complete the request and reply within 30 days. Some records, such as fee receipts, may have to be kept by the school for legal reasons; we will tell you what was kept and why. Instructions are available at tevixa.com/delete-account.
We will update this page when our practices change and show the new date at the top. Significant changes will also be announced in the app or by your school.
For questions, requests or complaints about privacy, contact our Grievance Officer, Masood Ahamed, at contact@tevixa.com (Ganai Care Solutions Private Limited, Dhaman, Bani, Kathua, Jammu and Kashmir, India). We acknowledge requests promptly and respond within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.